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If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Service Team by email info@buyanebike.com or telephone number 01253 622 984.

Alternatively you can contact us by post at the following address:

Buy an eBike Ltd
32 Talbot Rd

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 14 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response in 14 days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.