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Customer Service

If you can’t find any answers to your queries, please don’t hesitate to email or call us.

Tel: 01253 622 984
Email: info@buyanebike.com

Frequently Asked Questions

As long as the order hasn’t been shipped we will be able to amend the order to your requirements.

Again, providing the item hasn’t already been shipped this can be amended for you.

As mail order is experiencing a high volume of orders, same day delivery is very difficult and can be very expensive.

Get in touch with your issue and once a refund has been accepted it will be refunded via the initial payment method.

That’s no problem, just head over to www.buyanebike.com/my-account/lost-password and enter your account email, you will then be sent an email where you can create a new password.

You can read all about our handling of data at our privacy policy page – www.buyanebike.com/privacy-policy.