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Customer Service

If you can’t find any answers to your queries, please don’t hesitate to email or call us.

Tel: 01253 622 984
Email: info@buyanebike.com

Frequently Asked Questions

What if I need to modify my order?

As long as the order hasn’t been shipped we will be able to amend the order to your requirements.

What if I need to change my shipping address?

Again, providing the item hasn’t already been shipped this can be amended for you.

Can I get same day delivery?

As mail order is experiencing a high volume of orders, same day delivery is very difficult and can be very expensive.

How to get a refund?

Get in touch with your issue and once a refund has been accepted it will be refunded via the initial payment method.

I lost my password, how to login?

That’s no problem, just head over to www.buyanebike.com/my-account/lost-password and enter your account email, you will then be sent an email where you can create a new password.

What happens with my personal data?

You can read all about our handling of data at our privacy policy page – www.buyanebike.com/privacy-policy.